I would like to take a moment to salute your company for the fine service I have received. Before choosing a company to install my new heat pump, I did some online research and chose to visit your company first.
When I arrived at your location unannounced, I was immediately made to feel welcome and appreciated by Kalie who let Ryan know I was waiting to speak with someone about my project. While waiting for Ryan, Dustin introduced himself and we began to discuss my project. Ryan soon arrived and within minutes I knew I was in the right place; I knew I was speaking with professionals who took extreme pride in their work. They quelled my desire to visit another company. I reluctantly went ahead with my other visits out of good practice only. After the visiting was over there was no way I would let another company even come to my home to discuss my project.
When Ryan came by to discuss and measure, his knowledge and professionalism made it a pleasurable, stress free experience, fitting my needs into an affordable plan. A day or so later Daniel came by to take some more measurements and put the final touches on the design. He is another knowledgeable professional who is absolutely a pleasure to work with. The two of them made sure all of my questions and concerns were answered to my total satisfaction.
Installation soon began. Damian, Able, Brandon and Dustin (a different Dustin) installed my heat pump and additional duct work. They were backed up by Daniel. I found them all to be very professional, conscientious and friendly. I also found nothing but the best workmanship possible.
Next, Daniel and Ryan came by one more time, as is your regular practice, after a project is completed. Again all questions or concerns were answered by these pros, to my complete satisfaction.
In the end, I cannot remember being in a home that has such even temperature from room to room. Now I live in one. I do not generally take the time to write like this but your company deserves a big thank you as well as a congratulations.
Keep up the good work and God bless you all.
~ Mike Orlando
Ok, full disclosure- we have been friends with the Rogers Family for like 7 years. Our kids are best friends. So naturally when we bought an older house and it needed new ACs and duct work redone, we called ACS. But doing business with friends can be tricky- what if the employees are rude or the installers/techs don’t do a good job? Oh my gosh I worried for nothing- they were AMAZING. I mean really amazing. We just had our floors redone and ALL the dudes that came out (and sometimes there were like 5 guys there at a time because it was a big job) were super respectful of our home and of me, wore booties on their shoes, etc. They never showed up late, never promised anything they didn’t deliver- it was awesome. Even the ladies that call to set up appointments are super friendly and nice. I felt so comfortable with the installers that I even let them in to work when I wasn’t there. Did I kind of expect star treatment since we’re friends- totally. But the funny thing is I never felt like they were acting like “oh geez-best behavior- she’s friends with the boss.” It was just like this is how they operate and they were just doing their job like they normally do. I literally have nothing I could complain about- not one thing. One of the units had an error code when they installed it, and I got a prompt phone call from the office scheduling a tech to come fix it, which happened within like 2 days even though it was right after New Years. So, crazy long story short- ACS is awesome all the way around and I wholeheartedly recommend them.
~ Jen Herndon
We vetted a total of four contractors and ACS provided the most comprehensive and informative bid. Their staff was incredibly efficient and completely transparent about the project. I would happily recommend this company to anyone who asks.
~ Paul Beringer
From the phone call to setup appointments to the initial meeting and getting quotes to install to checking on the until as a follow up I can say ACS has a great staff who know what they are doing. They were customer driven and cared about what I was looking for and didn't push unnecessary products. The install guys worked hard for 12 hours and did a great job. Thanks for the hard work. And making life inside my how comfortable again.
Mark, the technician, was prompt and courteous. We have a ridiculously difficult/tight crawl space to work on the AC unit and he was so careful and patient getting in and out of the space. I appreciate the effort and attention to detail.
~ Mark Cook
Inherited the contract and service from the previous owners of our home and we are so happy we did. We scheduled our Spring Service and Jake responded. He was very knowledgeable and so personable. Professional and efficient. As a result we signed up for another years contract with them and we are looking forward to a long productive relationship with them. It gives us such peace of mind to know that our Air Conditioning Unit needs are being met at the best possible level and by a technician who is so caring and professional. Thank you!
~ Jane Knight
Semi-annual service today with technician Jake. As promised, prompt arrival at 8:00 AM. During service Jake took the time to show us pictures of the inside workings of our system and that all was in working order. The service contract we've had over these 2 years has been excellent and will continue to use ACS in the future.
~ Ben Cohen
Simply put, this is one of the best companies I have ever dealt with. They have a group of great employees who not only know their stuff but are also really good guys. We recently had a near catastrophic failure of our roof that required a quick removal of AC units to avoid a roof collapse. Peter was here in 10 minutes and an hour later had the AC units off the roof avoiding a possible catastrophe. He put himself in some danger in doing this job. I cannot recommend this company more. Forget searching around for HVAC companies. ACS is all you need to know. Proud to be a client of this company. We need more honest, professional companies like this.
~ Terry Etherton
Thank you for the quick response and repair. You saved my life, I basically can't go without heat. Will use again.
~ Lauren Wise